About the opportunity

We are seeking a hands-on Senior Product Manager with a passion for the systems behind great service and a strong operational instinct to join our Conversational Banking group.

As Senior Product Manager for Operations & Automation, you will own the platforms our service organisation runs on Salesforce as the agent and case-management backbone, the automation layer that removes routine work, and the operational tooling that lets N26 scale support across markets without proportionally increasing costs. Conversational Banking is how N26 is there for clients on their terms; and in this role, you are building the engine room that makes those seamless interactions possible.

You will work in a cross-functional team of Product Managers, Designers, Engineers and analysts, and partner closely with all product areas.

In this role, you will:

• Re-engineer service processes end to end: Map how work actually flows across con...