You’ll drive

• Problem framing & strategy: Turn ambiguous customer pain points into crisp problem statements, hypotheses, and success criteria.
• End-to-end product design: Map flows, prototype, and craft production-ready UI in Figma; partner tightly with Engineering to ship high-quality, reliable experiences.
• Evidence-based decisions: Plan and run scrappy research (merchant interviews, usability tests), analyze product data, and translate insights into clear product recommendations.
• Systems & quality: Evolve our design system, raise bar for craft, accessibility, and performance across dashboard, tracking, and integration surfaces.
• Cross-functional execution: Collaborate with PM, Eng, CX, and Sales to de-risk, scope, and sequence work; write specs that align stakeholders and unblock build.

Outcomes: Measure impact post-launch; iterate to improve reliability, cost, and merchant adoption.

What you’ll bring