About the Position

We are looking for a highly driven Senior Operations Manager to oversee daily operational performance, support team growth, and ensure service delivery meets both organizational standards and client expectations. In this role, you will work closely with senior leadership, sales, and business development teams to drive operational efficiency, performance improvement, and client satisfaction.

KEY RESPONSIBILITIES

Operations & Team Management

• Support the planning and coordination of operational infrastructure in line with company policies and legal requirements.
• Manage and develop inbound and outbound sales and/or service teams to achieve performance and service-level targets.
• Monitor individual and team performance metrics, ensuring quality control measures are consistently applied.
• Oversee day-to-day operational activities, implementing policies, procedures, and...