A leading global BPO provider in Kuala Lumpur is seeking an experienced Senior Operations Manager to lead Fraud & Risk Operations. This role entails overseeing end-to-end service delivery, managing client relationships, and ensuring operational efficiency. The ideal candidate has over 10 years of operations experience, with a strong background in fraud prevention and team management. Proficiency in both Mandarin and English is essential, as is a proven track record in driving operational success across complex workflows.
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