KEY ACCOUNTABILITIES:

Policies Systems Processes & Procedures

• Ensure efficient error free processing of cash management related transactions with strict compliance to policies.
• Maintain strict adherence to the agreed SLAs with other units.
• Minimise operational risks for the bank by ensuring all transactions are processed in-line with the documented standard operating procedures.
• Ensure conformance to internal procedures / policies / guidelines and regulations as applicable.

Continuous Improvement

• Prepare SOPs as per the Audit and RMU requirement for CMU products.
• Institutionalizing best practices establishing service quality standards and improving service deliverables to customers.

Reporting

• Diligent monitoring of identified internal accounts in line with ORMU guidelines.
• Generate periodical reports for effective decision making.