• Full-time
• Sub Division: Group Operations
• Division: GCOO

JOB PURPOSE:

To Handle of Complaints and Queries, together with AML Desk from Internal and External customers pertaining to all sections of payment centre and online including corresponding with regards to the findings and resolutions of issues, complaints, queries and processes related to payment centre and online.

KEY ACCOUNTABILITIES:

TASKS/RESPONSIBILITIES

SERVICE

Support the Investigations and Follow-up Unit of payment centre with handling of queries and complaints coming from internal and external sources.

Investigate and probe into the queries/complaints raised, resolve the same appropriately and prepare responses as applicable.

Provide service excellence on the AML Desk undertaking complete review and response of all payments which are blocked, ensuring active resoluti...