Job Title

Senior Officer, Customer Service

Location & Work Arrangement

Abu Dhabi • Onsite

Job Summary / Introduction

Meet and Greet NHL Customers, Provide extensive customer services to NHL customers in a professional and customer centric approach. Support the Branch Assistant Manager/Branch Manager in Day to Day operations whilst processing error free transactions in a timely manner.

Key Responsibilities

• Provide assistance in supporting the Branch Manager / Assistant Manager on implementing change initiatives.
• Ensure processing error free transactions in a timely manner.
• Encourage the customer to use the digital platforms (NHL App) to improve service efficiency/experience and educate the customer how to use the APP.
• Receive and process customer requests within the predefined timelines.
• Generate leads/referrals from NHL walk-in customers and route to Islamic branches.