Job Responsibilities - Contact customers to remind on overdue payment (Provide information of payment amount and due date)
- Negotiate with customer on alternate repayment arrangements if they are unable to fulfill payment obligation
- Attending to customer’s account enquiries and rendering prompt services on their request
- Follow up with customer via various communication tools (eg. telephone, emails etc)
- Update conversation with customer in collection system
- Making calls in the range of 100 to 150 daily
- Meeting and exceeding KPI set by management
Job Requirements Work Experience: Desired Minimum 1 year, banking and finance related, debt management.
Attributes / Personality Traits - Customer Focus
- Good Team Player
- Has integrity in her/his area of work
- Willing to learn
- Able to multi-task and work on demand
Skills / Technical Ability <...