Shape client engagement strategies with a Senior Manager role at our Canadian offices. Enhance client retention and drive innovative solutions through data and insights.
This senior leadership position focuses on improving account management and client programs. You will lead the entire client lifecycle, emphasizing relationship development. Collaborating with the Clients & Markets team, you will implement new processes and tools while identifying opportunities to leverage AI for enhanced decision-making.
Key Responsibilities:
• Lead and contribute to full client lifecycle strategies
• Collaborate on tools and practices for client program improvement
• Identify tech opportunities to boost efficiency and insights
• Establish reporting dashboards for client engagement visibility
• Conduct research on trends and risks in key industries
Requirements:
• 7+ years in client management or related fields
• Strong project leadership and implementation skills
• Pr...