Role Summary

The Senior Market Administrator is responsible for providing first- and second-line support for electronic trading platforms, ensuring seamless trade execution, platform stability, and exceptional service to internal and external stakeholders. The role also involves mentoring junior team members, leading operational improvements, and supporting business-critical trading operations.

Key Responsibilities

• Provide L1/L2 support for trading platforms, including incident management, trade issue investigation, and resolution.
• Monitor system logs, outputs, and support chats to proactively identify and resolve issues.
• Support software deployments, platform upgrades, and production releases
• Partner with traders, brokers, business users, and external clients to resolve operational issues
• Lead process improvement initiatives and mentor junior team members
• Work with third-part...