Senior Manager, Workforce Optimisation

Senior Manager, Workforce Optimisation

Req ID: Department: AR Customer Engagement Hub Division: Australia Retail Location: Melbourne

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Senior Workforce Optimisation Manager is accountable for enterprise‑level ownership and leadership of Workforce Optimisation across the Customer Contact Hub, operating within a highly complex, multi‑site, multi‑channel environment. The role has material impact on customer outcomes, operational performance, and cost efficiency, providing authoritative workforce insights and decisions that shape demand planning, capacity investment, and delivery strategy.

The role leads the function through ...