Primary point of contact for IT service levels and issues for customer, Global IT CSM & business DPE.
Support overall customer relationship and customer satisfaction
Responsible for Security and audit compliance, reviews & actions
Communicate service interruption, root cause analysis, action plans, capacity/performance trend analysis and issues to Customer on time(as agreed with DPE/PE)
Ensure Service Requests are action in line with contract commitments
Reporting in IT Governance Status Meetings / Reports with PMO (Summary of Problem, Incident/RCA, Change, Service Request, Service Level Metrics, IT Security Management / Audit Readiness, Contract Mgmt., Financial Mgmt., IT Operational Trending Analysis, etc.) ensuring IT Service Delivery is me...
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