• Shape and champion the Service Management, SIAM and ServiceNow strategy for one of Australia’s most iconic organisations. 
• Drive continuous improvement across ITIL-aligned SIAM processes, uplifting CMDB quality and enhancing operational stability across the technology landscape. 
• Full-time permanent role based at our Head Office in Mascot 

At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best.  

The Senior Manager, Service Management is accountable for defining, articulating and championing the strategy for Service Management, SIAM and ServiceNow across the Qantas Group. They shape the vision and roadmap for how technology services are managed, measured and continuously improv...