Are you searching for job hiring in Cebu for senior leadership roles in the BPO industry? Fusion CX is hiring a Senior Manager – Quality Assurance to lead quality strategy, operational excellence, and continuous improvement initiatives across multiple accounts and geographies. This opportunity is ideal for professionals looking for Cebu BPO jobs, senior quality assurance jobs in Cebu, or quality management leadership roles where innovation, automation, and customer experience excellence are key priorities.

Job Description:

About the Role

As a Senior Manager – Quality Assurance, you will lead the quality function across multiple accounts and global delivery teams. You will be responsible for strengthening quality frameworks, driving innovation and automation initiatives, and ensuring compliance with customer experience standards and service-level agreements. This role requires strong leadership capabilities, international client management experie...