Senior Manager, Product Management

Location: Kuala Lumpur

About AirAsia MOVE

AirAsia MOVE is a dynamic ASEAN-focused budget travel company that’s redefining the way people experience travel. As part of the Capital A Group, we aim to deliver seamless, customer-centric solutions that combine innovation and operational excellence. By focusing on creating delightful customer journeys, we’re shaping the future of budget travel.

About the Role

As the Payment Program Manager, you will be at the heart of AirAsia MOVE’s mission to provide a seamless and secure travel experience. Your primary focus is to own and optimize the post-transaction lifecycle on our website and mobile app (or wherever the customer transacts). You will lead cross‑functional initiatives to refine payment operations—specifically focusing on Chargebacks, Refunds, and Fraud prevention. You are a strategic problem‑solver who can bridge the gap between technical product requiremen...