Elevate client experience with Tangerine as the Senior Manager of Everyday Banking at the Contact Centre. Lead a team focused on building relationships and delivering exceptional service.
In this vital leadership role, you will spearhead business strategies while ensuring compliance and enhancing team performance. Your leadership will foster a culture centered on customer engagement, driving results that align with Tangerine’s ambitious client service goals.
Key Responsibilities:
• Drive a culture centered on customer engagement
• Lead performance management initiatives for your team
• Ensure departmental sales goals are consistently met
• Participate in corporate projects for operational improvements
• Uphold compliance with regulatory standards
Requirements:
• University or College Degree or similar experience
• Over 5 years in contact centre environments with leadership
• Proficient in process management and problem-solving
• Solid relationship-bu...