Job Description

The Senior Manager is responsible for providing operational, people, and process leadership across Global Business Services Center (GBSC) teams. While anchored within US Operations, this role will also work across central enterprise AI, Data, and Cloud teams to support centralized processes. This position serves as the primary coordination point for HR operations, employee engagement, workforce management, IT issue escalation, and cross-functional communication with US-based leaders. The Senior Manager carries explicit accountability for stabilizing approvals, restoring morale, and ensuring continuity of critical GBSC processes.

Responsibilities

• Provide day-to-day leadership, coaching, and support to GBSC team members and GBSC people managers.
• Provide proactive check-ins to understand how team managers and teams are doing and take needed actions.
• Partner with US-based managers and leadership to address GB...