Take charge as the Senior Manager of Everyday Banking at Tangerine’s Contact Centre in Canada. Foster a culture focused on client relationships and high-quality service delivery.

In this pivotal role, you will lead your team to implement business strategies while ensuring compliance with industry regulations and driving performance management. Your expertise in creating positive work environments and developing high‑performing teams will be essential in achieving ambitious client service goals.

Key Responsibilities

• Drive a culture centered on customer engagement
• Lead performance management initiatives for your team
• Ensure departmental sales goals are consistently met
• Participate in corporate projects for operational improvements
• Uphold compliance with regulatory standards

Requirements

• University or College Degree or similar experience
• Over 5 years in contact centre environments wi...