Optimize the zone staffing of service technicians, by planning the personnel needs including route organization, workloads and training.
Execute leadership to technicians in matters of customer and employee satisfaction, adding value to the business, quality of work and operational efficiency.
Conduct periodical inspections ensuring fulfilment and customer satisfaction.
Manage problem solving of sick units.
Control and supervise the EI team in his area of responsibility, plan and distribute the work inside the group according to the Gants & ensure that the Gants are followed by the technician.
Maintain the requested work offers from clients and ensure delivery methods
Support the EI Sales Engineers in MOD business after acceptance & offer Execution.
Manage and follow-up actions of customer claims and complaints.
Request the development and/or adapta...
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