About the Role

In this role, you’ll be responsible for keeping shipments on track, building strong relationships with carriers, and ensuring our clients receive a best-in-class logistics experience. You’ll handle the day-to-day execution of shipments, be an escalation point, problem-solve shipment issues and contribute to process improvements and long-term performance goals.

What you’ll do

• Manage shipment creation, scheduling, booking, and tracking, and act as the point of escalation for urgent issues.
• Monitor on‑time performance, identify risks, and conduct audits to ensure accurate load and rate data.
• Partner with internal teams and carrier partners to streamline workflows, resolve mis‑sorts, and support ad hoc shipment needs.
• Track performance trends and provide insights that help leadership make proactive adjustments to improve service.
• Foster a collaborative, people‑first environment by mentoring teammates and...