As a Senior IT Support Officer, you will be responsible for providing exceptional technical support and expertise to our organization, ensuring the smooth operation of our IT systems and infrastructure.

You will play a key role in troubleshooting and resolving complex technical issues, managing IT projects, and mentoring junior support staff.

Responsibilities

• Administer Workspace solutions: Google Workspace (GSuite, Gmail, etc.), Okta Identity Management, Jumpcloud
• Assist teams with onboarding and off‑boarding of employees: fresh Windows 11 Pro installs, user account setup, security configuration, device enrollment, user software setup
• Procure and manage device and software inventories
• Manage fleet of laptop devices to maintain security, patching, and up‑to‑date systems
• Provide advanced technical support to end‑users, resolving complex hardware, software, and network issues, including corporate Wi‑Fi
• Investi...