JOB DESCRIPTION
Req ID: 378033
We are currently seeking a Senior IT Support Engineer to join our team in Yokohama-shi, Kanagawa (JP-14), Japan (JP).
Job Summary
This is often a college graduate who has mastered the basic principles of the role and is able to handle more complex problems and projects. Most problems they handle require standard solutions. They may manage small projects with oversight from their supervisor. Job Family Grade Description
Performs advanced trouble-shooting techniques to address complex technical issues. Identifies risks and develops solutions for client tasks. Serves as escalation and issue resolution point for onsite technicians. Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues. May distribute workload among team members. May prepare documentation to record and track issue resolutions. ...