Senior IT Support Engineer

Company

DIGITAL REALTY

Location

Denmark, Denmark

Type

Full time

Your role
Provide advanced technical support for hardware, software, and network issues.
Troubleshoot and resolve issues related to Windows/Mac OS, Office 365, desktop/laptop hardware, mobile devices, printers, and network connectivity.
Provide on-site support and support for remote users.
Assist in deployment, configuration, and maintenance of IT systems and software.
Document problem resolutions and contribute to the internal knowledge base.
Collaborate with L1 and L3 teams for smooth incident escalation and resolution.
Participate in system upgrades, patches, and deployments.
Participate in after-hours support as needed.
Ensure adherence to company IT policies, compliance, security standards, and best practices.
Provide end-user training and support as needed.
Representing the IT department in a customer-friendly and professional manner
Maintains an up-to-date and complet...
        

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