Troubleshoot and resolve complex IT issues, monitor recurring problems to identify root causes, ensure policy compliance, and provide technical guidance to Service Desk team members
Create, maintain, and improve technical documentation and work instructions
Deliver timely, accurate support to internal customers, prioritizing issues effectively and maintaining a strong customer focused mindset
Identify and implement improvements to Service Desk processes, procedures, and systems to enhance efficiency and service quality
Actively support IT projects by owning deliverables, providing technical insights, and contributing to project documentation
Ensure compliance with Quality and Environmental Management Systems, collaborate positively with colleagues, take ownership of issues with a proactive, analytical approach, and pursue continuous professional development while supporting others’ growth
What you bring
★ Ready to Start Your European Career?
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