Responsibilities

• Take ownership of operational IT services and ensure reliable service delivery across multiple technology domains
• Act as a key contact for complex technical issues and operational escalations
• Coordinate technical activities between users, specialists, and engineering teams
• Support the planning and execution of operational changes, user requests, and service improvements
• Analyze recurring issues and contribute to process optimization initiatives
• Ensure high service quality through structured communication and effective coordination
• Participate in technical projects and contribute expertise in a chosen specialization area
• Collaborate with technical teams to maintain stable and secure IT environments
• Support documentation, knowledge management, and operational standards
• Contribute to the continuous development of internal service processes

Must-have criteria...