With 30 years of experience and expertise in providing innovative products and services, our client is a leading ICT supplier to many private and public sector companies. Our client offers IT Managed Services and Solution Design to complement several other products.

As the Senior IT Support Engineer, you will provide expert-level support, manage escalations, and lead complex technical solutions.

Responsibilities

• Delivering outstanding 3rd line technical support whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request.
• Working as a technical lead on major incidents, problem management and root cause analysis.
• Managing and optimising enterprise end-user computer environments, including Windows, MacOS, mobile devices, VDIs and collaboration tools.
• Managing and supporting Microsoft 365, Intune, Active Directory and Group Deploying and managing endpoint security solutions, pa...