**Position Information**

+ **Position Information**
+ **Job Title:** Senior Incident Optimization & Reliability Specialist - End-User Technology
+ **Job Level:** C-13
+ **Department:** Foundational Services - Production Operations
+ **Location:** Chennai, India

**Must to have 10-16 years of proven experience in** **infrastructure operations, software engineering. Primarily as** **Incident Optimization** **specialist,** **as** **Site Reliability Engineer (SRE) for End-User Computing**

**Position Summary**

The Senior Incident Optimization & Reliability Specialist serves as a critical bridge between our Technology Incident Optimization Program and the core End-User Technology domains, including cloud desktop infrastructure, Microsoft productivity tools, content management, and conference/video platforms. This role demands deep technical expertise combined with a strategic, data-driven mindset to drive tactical incident re...