Prime Video is searching for a Senior Incident Manager. This senior-level incident management role is responsible for leading the incident response function for Prime Video's video-on-demand platform. The key responsibilities include:

- Defining the strategy and operating model for the incident response team to minimize the duration and severity of customer-impacting incidents.

- Leveraging technical expertise to develop the vision for incident management tooling and capabilities to improve observability and triage.

- Owning operational metrics and goals for incident response quality, and fostering a culture of continuous improvement.

- Directly managing high-severity incidents, coordinating cross-functional teams, and driving resolution for complex/ambiguous issues.

- Serving as the point of escalation for critical customer issues, and building relationships with incident response teams across Amazon.

- Educating leaders and engine...