Koniag Operation Services (KOS), a Koniag Government Services (KGS) company is looking for an experienced Senior Helpdesk Specialist (Team Lead) to support KOS and our government customer.

We offer competitive compensation and an extraordinary benefits package, including health, dental, and vision insurance, 401 (k) with company matching, flexible spending accounts, paid holidays, three weeks of paid time off, and more.

The Help Desk Specialist, Team Lead:

+ Ensures SLAs are being met, triaging, and delegating tickets to technicians maintaining customer satisfaction.
+ Maintains quality assurance and follows up with customers to identify areas of improvement and to ensure technical processes are being exercised routinely.
+ Works with Help Desk manager to provide meaningful monthly metrics as described in section 4.6 of this SOW.
+ Maintains knowledge base and works with management on creating/updating standard operating procedures.
+ Attends meet...