About the Role

Are you an experienced IT support professional ready to take the next step into leadership? We are looking for a dynamic Senior Helpdesk Administrator to act as the 2IC (Second-in-Command) for our busy Helpdesk team.

In this dual-impact role, you will provide premium frontline IT support to our retail stores and Support Office users while working side-by-side with the Helpdesk Team Leader. You’ll play a pivotal role in coordinating daily operations, mentoring junior team members, driving service level agreements (SLAs), and ensuring exceptional customer satisfaction across the business.

Key Responsibilities