We have a great opportunity for a Guest Relations Manager to join the team at the iconic Leonardo Royal Hotel Southampton Grand Harbour.
We want you to support a brilliant and diverse team to deliver excellence to our valued customers across our amazing hotel.
Experience we expect:
Strong Operational knowledge across either Reception or Food and Beverage Departments or even better bothBackground in branded hotels or restaurants is preferred – so you will understand how we workExcellent Customer service skills, standards driven, good organisational skillsTo be able to make decisions in a fast paced environment and to enjoy itTo be great at up-selling – anticipating customer needs as well as improving the bottom lineTo be able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota man...