Role Overview The Server / Floor Captain / Waiter is responsible for delivering exceptional guest service by ensuring a smooth dining experience from arrival to departure. This role involves taking orders, serving food and beverages, maintaining cleanliness, and supporting overall floor operations.
Key Responsibilities Guest Service - Provide warm, friendly, and attentive service to all guests
- Present menus, explain dishes, and make recommendations confidently
- Take accurate food and beverage orders and relay them to the kitchen/bar
- Serve food and drinks promptly and according to service standards
- Handle guest feedback or complaints professionally and upscale when necessary
Floor Operations - Ensure tables are properly set up and maintained throughout service
- Monitor assigned section to ensure smooth flow and guest satisfaction
- Assist in coordinating with kitche...