Job Description:
Vendor Performance Management: Manage vendor performance to maintain high fulfillment rate on headcount requests. Vendor Compliance & SLA Monitoring: Ensure vendors supply capacity as per agreed specifications. Monitor compliance, quality, and productivity issues make adjustments where necessary. Fulfillment Planning & Strategy: Design vendor model based on request from operations, balancing cost, flexibility, and workforce commitment. Continuously assess volume trends and adjust fulfillment strategy accordingly. Stakeholder Management: Collaborate closely with the Operations team to manage headcountplanning and allocation, identify potential capacity constraints. Data Analysis & Reporting: Analyze performance data. Identify and implement innovative solutions to improve capacity planning and resource allocation. Operations Efficiency: Continuously evaluate and optimize Standard Operating Procedure (SOP) of vendor management portfolio to improve fulfillment performan...