Job Description This position is for SMU Academy (SMUA). Responding to participant enquiries related to registration and providing administrative support. Managing participant transfers and withdrawals within the training management system, while keeping all relevant stakeholders informed. Using RapidSMS to promptly notify participants of any last-minute course updates. Supporting the ongoing improvement of customer support processes. Assisting in the delivery of Academy courses, with flexible compensation for occasional after-hours work (typically 2-4 times per year). Performing any other duties as assigned. Qualifications Degree or Diploma holder with at least 2 years of relevant experience. Excellent written and verbal communicationabilities. Strong organizational and time-management skills witha highattention to detail. A proactive, customer-service orientedmindset. Self-driven, adaptable, and resourceful in navigating changes. A keen interest in process improvement and efficiency....