Designation : Senior Executive - Service Planning and Delivery
Reporting to : Manager - Service Planning and Delivery
Location : Mahape, Navi Mumbai
Educational Qualification : Graduate or MBA
Work Experience (yrs.) : 3-5 years of relevant experience
Working Days : 5 day working
I. Key Results and Activities
A. On Time Team Deputation (One point responsibility); Drive Customer delight; On Time Billing; Site data.
Drive site Briefing & Debriefing sessions to maintain Q V C
Forecasting available workforce in MIS sheet for easy deputation visibility.
On site - Track Attendance, idle days, holidays for roaster management.
Raise Calc sheet within 2 days so to ensure on time service billing; responsible for ensuring the service bills are accepted by the end user for payment
Submit Analysis report for any gaps for all the contracts for continual improvements
Daily/ weekly touch base with service team for their feedback on accommodation, and other facilit...