Overview

The Collections team is responsible for ensuring the smooth and consistent management of all day-to-day inbound and outbound operations to meet established service level and quality standards. This involves leading and driving team members to achieve all individual and group collections targets, while demanding an independent, self-driven, and positive approach from all incumbents. Crucially, the team must uphold strict compliance with BNM guidelines and all internal bank policies/procedures throughout their duties. This role will report to managers in Consumer Collections.

Responsibilities

• Collections Performance & Strategy: Formulate the day-to-day collections strategy and continuously analyze results to ensure the team meets the monthly projected targets.
• Daily Collections Execution: Perform collection activities on assigned accounts/worklists daily, obtain promises to pay, and utilize phone, SMS, and email strategies to reduc...