Job Title: Senior Executive (Front Office)
Posting Start Date: 02/06/2026
Job Description Guest Services & Operations - Provide professional front desk services including check-in, check-out, registration, and room assignment.
- Handle guest inquiries, feedback, and complaints efficiently to maintain satisfaction and service standards.
- Manage cashiering duties including billing, posting, and payment reconciliation.
- Serve as the shift leader, ensuring smooth operations during assigned shifts.
- Support concierge duties, including transport, luggage assistance, and guest requests.
- Monitor lobby presentation and ensure readiness for service at all times.
- Assist with mobile, kiosk, and digital guest touchpoints, including StarRez system operations, delivery robot and guest chat management.
Team Supervision & Development - Supervise and guide Front Office Executives and...