Job Responsibilities:
End-User Support & Deployment Provide deployment and support services for desktop PCs, notebooks, office phones, mobile devices, and other IT peripherals.
Deliver timely and effective assistance to ensure minimal disruption to business operations.
Service Desk Operations Act as the first point of contact for IT-related issues, managing and resolving cases reported by end users
Customer Experience and Operational Experience Proactively gather user feedback to identify opportunities for improving service quality and operational processes.
Assist in creating comprehensive Standard Operating Procedures (SOPs) to streamline IT operations and improve efficiency.
Endpoint Security Monitoring Monitor endpoint security management consoles
Escalate malware incidents promptly to contain threats and prevent network compromise.
Procurement Assistance for the Team Support procurement processes, example prepare quotations and recommendations for approval,...