Senior Executive, Customer Experience

Company

Triton AI Pte Ltd

Location

singapore, Singapore

Type

Full-time

            De ion   Salary up to $5,000 with Bonus 
Location at Ubi 
Customer Service experience is a MUST 
 Responsibilities   Build and maintain long-term relationships with leasing clients, serving as the primary point of contact for all service needs. 
Proactively assess customer satisfaction, address concerns, and implement solutions to enhance service experiences. 
Ensure seamless service delivery, including timely vehicle maintenance and adherence to customer service standards tailored to the leasing business. 
Conduct surveys and present findings to guide service enhancement strategies. 
Lead initiatives like loyalty programs, appreciation events, and customer engagement programs to foster client loyalty and community building. 
Provide training and coaching to staff on customer service standards, effective communication, and problem-solving techniques. 
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Senior Executive, Customer Experience

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