Job Responsibilities:

End-User Support & Deployment

• Provide deployment and support services for desktop PCs, notebooks, office phones, mobile devices, and other IT peripherals.
• Deliver timely and effective assistance to ensure minimal disruption to business operations.

Service Desk Operations

• Act as the first point of contact for IT-related issues, managing and resolving cases reported by end users

Customer Experience and Operational Experience

• Proactively gather user feedback to identify opportunities for improving service quality and operational processes.
• Assist in creating comprehensive Standard Operating Procedures (SOPs) to streamline IT operations and improve efficiency.

Endpoint Security Monitoring

• Monitor endpoint security manage...