Job Description
1.
Customer Inquiries & Support
- Respond to inbound calls, online chats, and emails from international clients, providing professional responses, follow-ups, and callbacks to foster robust customer relationships. 2. Customer Relationship Management
- Develop and maintain relationships with overseas clients by identifying their needs, providing timely feedback, and driving process improvements. - Address customer complaints, collaborate with internal teams to resolve issues, and enhance overall customer satisfaction. 3.
Customer Education & Retention
- Deliver basic investment knowledge to designated client groups. - Conduct regular follow-ups to enhance customer retention, engagement, and satisfaction. Job Requirements 1.
Education & Experience
- A Bachelor's degree or higher (any major is acceptable); prior experience in the financial industry or customer service is advantageous, although recent graduates are encouraged to apply. 2.
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