Position Summary

The Senior Director, Service Quality (SDSQ) is a critical leadership role responsible for overseeing the leadership development, workforce effectiveness, operational performance, and organizational culture across the entire footprint of Fedcap Families Opportunity Centers in the State of Maine.

This position provides strategic leadership for a team of Performance Directors/Managers, and other key leaders and is responsible for developing a high-performing, engaged, and mission-driven workforce that consistently delivers exceptional participant outcomes. The SDSQ supports established regional performance expectations and drives accountability for contractual and programmatic goals, by creating the conditions for team members to thrive through effective leadership, coaching, professional development, and recognition.

A critical responsibility of this role is building leadership capacity at all levels of the organization. The SDSQ develop...