**Basic Function**


We are looking for a Senior Customer Success Specialist to join our Tax and Accounting division and play a critical role in helping our customers—primarily public accounting firms, with a strong focus on audit practices—achieve meaningful, measurable outcomes from our products and services.

This is a post-sale, customer-facing role responsible for owning customer relationships across the full lifecycle from onboarding through renewal readiness and advocacy. You will act as a trusted advisor to audit and accounting professionals, leveraging your understanding of public accounting workflows—especially financial audit engagements—to ensure customers achieve measurable business value from the company’s products and services.

This role is ideal for candidates with prior experience in public accounting, particularly in external financial audit, who can translate industry knowledge into customer success strategies that accelerate time to value...