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Senior Customer Success Manager (Remote)

Company

Global Finance Teams

Location

Philippines, Philippines

Type

Full time

Key Responsibilities

  • Serve as one of the primary points of contact for assigned clients
  • Conduct regular client check-ins to gather feedback and assess engagement health
  • Monitor client satisfaction and identify areas for improvement proactively
  • Coordinate with recruitment, operations, and leadership teams regarding client concerns or staffing updates
  • Track employee performance feedback and escalate concerns when needed
  • Help ensure timely resolution of operational or service-related issues
  • Maintain client records, meeting notes, and engagement updates in internal trackers or CRM systems
  • Prepare simple reports on client feedback, retention risks, and engagement status
  • Support onboarding coordination for new clients and newly hired team members
  • Assist leadership in improving internal processes and customer experience initiatives
  • Follow up on pending action items and ensure commitm...

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