Make Your Mark

With very limited direction, the Customer Success Manager 3 (CSM3) delivers post‑sales efforts to their assigned customers via a consultative Customer Success program strategy specifically associated with BlackLine onboarded customers. This program strategy encompasses the activities, resources, and relationships necessary to optimize customers' adoption of subscribed licenses and products, prevent attrition and churn, and continually enhance customer health and satisfaction.

The CSM3 uses their immense expertise in the company's platform and products as well as their domain expertise to provide best practice deliverables. These deliverables include coaching, business reviews, customer success reviews and success planning that aligns to the customer corporate goals and objectives, and are required to ensure the customer is receiving the value expected from their BlackLine subscription and moving through their customer journey.

Due to their...