What makes this a great opportunity The Senior Customer Service Officer is responsible for managing end-to-end order fulfillment processes, including order processing, outbound delivery, customs clearance, and reverse logistics across EMTR and SEA regions. The role also involves analyzing customer needs to strengthen relationships and enhance the overall customer experience. The primary objective is to deliver exceptional customer service at optimal operating cost while improving operational agility. This role will lead and support the implementation of business process improvements to drive efficiency across customer service and supply chain fulfillment operations. Acting as a key liaison for stakeholder requirements, the role ensures timely and effective resolution of customer inquiries and order-related matters. The officer will also coordinate with 3PL partners to monitor performance, resolve issues, and escalate concerns to the team manager when necessary. Role Responsibilities Or...