Position Responsibilities

• Manage day-to-day operations of 90+ person contact center, including front-line production and back-office operations.

• Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.

• Review daily and weekly reports to monitor performance metrics and make improvement recommendations.

• Recruit, retain and motivate staff to ensure the highest levels of customer service.

• Manage personnel matters including delivering performance reviews and coaching.

Minimum Requirements

• Bachelor’s degree.

• 5+ years of experience in customer service operations and or management.

• Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team.

• Effectively communicate with your team, colleagues, management and ...