Job Description Summary

The Senior Customer Services Manager provides expertise in sustained customer success and growth of controls retrofit projects and postsales lifecycle management including technical support agreement training professional services renewals outcome attainment retention expansion and customer advocacy across the Gulf Turkey Pakistan and India subregion. This role is responsible for managing P&L and customer satisfaction within the assigned subregion by managing customer obligations overseeing fixed-price and time-and-materials program management and service agreements. The Senior Customer Services Manager will collaborate closely with teams across Customer fulfillment Manager field services cross functional team and operations with a forward-thinking approach aligned to GE Vernova's SQDC priorities and Lean principles for maximum impact. Additionally the role supports the Inquiry to Order (ITO) phase by partnering with sales and commercial teams to...