Drive growth in unsecured personal lending with BMO as a Senior Manager of Customer Retention. This role focuses on developing strategies to enhance customer loyalty and mitigate losses.
As a Senior Manager at BMO, you will lead product vision and execution while defining key performance indicators for customer retention in personal lending. Collaborate closely with stakeholders to optimize customer outcomes, reduce losses, and evaluate portfolio performance. Your expertise in analytics will drive actionable insights and strategic recommendations.
Key Responsibilities:
• Develop product roadmap for unsecured personal lending
• Define and monitor KPIs to measure success
• Own collections and pre‑delinquency strategies
• Analyze portfolio performance and identify growth opportunities
• Oversee business analytics and predictive modeling
Requirements:
• Bachelor's degree in business, finance, or data analytics
• 5+ years in product management within financial ...