Senior Customer Resolution Officer WCC

Salary range: £42,912 - £46,854 pro-rata, per annum (actual salary £21,456 - £23,427 per annum). Salary negotiable depending upon experience

Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP

Hours per week: 18.00

Contract type: Temporary up to 12 months

Closing date: 21 June 2026

Interview date: 29 June 2026

The Role:

As a Senior Customer Resolution Officer, you can make your own powerful contribution to Westminster’s success. Housing Services are high profile and vital to maintaining and enhancing the City Council’s reputation, and you’ll play an important role in supporting teams to deliver a better experience for residents. You’ll work with key partners across Housing to support excellent customer service and help deliver the Fairer Westminster plan and objectives. A big part of the rol...